Position Title: Key Account Manager

Department: Sales

Reports To: Head of Modern Trade, B2B & Export

Key Responsibilities:

Strategic Account Management:

• Develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.
• Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.

Profit and Loss Management:

• Oversee the P&L for all brands, strategically driving growth in both top and bottom lines.
• Manage revenue, operations, inventory, pricing, and gross margins to optimize financial performance.
• Analyze costs and implement strategies for margin improvement, revenue growth, and process streamlining.
• Identify upselling and cross-selling opportunities within existing accounts.

Promotional Campaigns and Schemes:

• Develop promotional campaigns and schemes aligned with margin structures and business priorities.
• Ensure effective communication of these campaigns to downstream teams, equipping them to meet and exceed targets.

Cross-Functional Collaboration:

• Work closely with Supply Chain, Logistics, CRM, and field teams to ensure smooth operations and execution.
• Build strong working relationships with cross-functional teams across the organization to achieve business goals.

Accounts Receivable Management:

• Manage debtors in all key accounts according to agreed trading terms, ensuring timely collections and maintaining healthy cash flow.

Leadership and Team Direction:

• Provide leadership and direction to a team of modern trade executives and merchandisers.
• Set ambitious growth targets and empower the team through strategic guidance, continuous support, and effective resource allocation.
• Equip each team member with the necessary tools and knowledge for excellence, fostering a collaborative and high-performance work environment.

Skills:

Sales and Account Management:

• Demonstrated success in managing key accounts and achieving revenue targets.
• Strong negotiation and influencing abilities.

Strategic Thinking and Problem-Solving:

• Ability to identify client challenges and propose innovative solutions.
• Drive business growth through strategic planning.

Communication and Interpersonal Skills:

• Excellent communication skills to engage with clients and build long-term relationships.
• Understand client needs effectively.

Organizational and Time Management:

• Exceptional organizational skills to prioritize tasks and manage multiple projects.
• Meet deadlines efficiently.

Analytical Mindset:

• Interpret data, extract insights, and make data-driven decisions.

Proactive and Collaborative:

• Self-motivated with a passion for exceptional customer service.
• Ability to work independently and within a team.
• Industry Knowledge:
• Strong understanding of market dynamics.

Required Qualifications:

• Education:
• Bachelor’s degree in business administration, Marketing, or a related field.
• Experience:
• Proven track record in sales, key account management, or relevant customer relationship management roles.
• Industry Knowledge:
• Familiarity with the industry or market in which the company operates.
• Technical Skills:
• Proficiency in using CRM software and other relevant sales tools.
• Strong business acumen and financial understanding.
• Flexibility:
• ty to travel to meet clients as needed.
• Additional Qualifications (Preferred):
• Certifications or training in sales, account management, or customer relationship management.

Working Conditions:

Full-time position

Occasional travel required to meet with clients.