Key Responsibilities

1. Internal Control Enforcement

Serve as the organization's primary enforcement officer for internal controls.

Detect, investigate, and resolve non-compliance and internal control breaches.

Ensure ownership and accountability from departments for control failures and immediate resolution of issues.

2. SOP Development & Strengthening

Identify weak, missing, or outdated SOPs and control processes across departments.

Facilitate departmental development and strengthening of SOPs, embedding robust control measures.

Review and integrate new SOPs into the organization-wide internal control framework.

3. Investigations & Root Cause Analysis

Lead investigations into control breaches and irregularities.

Perform root cause analysis to understand underlying issues.

Develop and track corrective action plans to address root causes and prevent recurrence.

4. Accountability & Escalation Management

Hold process owners accountable for corrective actions within defined timelines.

Escalate unresolved or repeat breaches to senior management with recommendations for disciplinary or structural interventions.

Ensure closure of identified control issues with documented follow-through.

5. Monitoring, Spot Checks & Follow-up Audits

Conduct risk-based spot checks and surprise audits in critical operational areas.

Perform follow-up audits to verify implementation and effectiveness of corrective actions.

Maintain an audit trail of all reviews, findings, and actions taken.

6. Compliance Communication & Training

Continuously communicate compliance expectations to all departments.

Provide targeted training and workshops to enhance awareness and capability in control measures.

Ensure staff understand reporting lines and escalation protocols for non-compliance.

7. Collaboration with External Auditors

Support external audit processes by facilitating access to information and contributing to investigations.

Coordinate the resolution of audit findings and ensure implementation of external audit recommendations.

8. Risk Management

Identify, assess, and monitor key operational and compliance risks across departments.

Work with process owners to implement mitigation strategies and preventive controls.

Maintain a central risk register with documented action plans and escalation processes.

9. People Management & Culture Building

Provide leadership and development to the Internal Controls team.

Foster a culture of integrity, high performance, and accountability.

Implement career pathing, performance reviews, succession planning, and staff engagement practices within the function.

10. Reporting

Provide monthly reports detailing investigations, control breaches, root causes, and status of corrective actions.

Present trend analyses and recurring issues with strategic recommendations for resolution.

Key Performance Indicators (KPIs)

% of identified control breaches resolved within set timelines.

Number of SOPs reviewed, updated, or newly developed and implemented.

% implementation rate of corrective actions from investigations and audits.

Frequency and coverage of risk-based audits, spot checks, and follow-up reviews.

% resolution of external audit findings within agreed timelines.

Timeliness and quality of monthly internal controls reports submitted.

% reduction in repeat control breaches or unresolved risks quarter-over-quarter.

Number of staff trained on compliance and internal controls.

% of risk mitigation actions completed on schedule from the risk register.

Employee engagement and performance scores within the Internal Controls team.

Progress on career pathing, succession planning, and performance reviews for direct reports.

Education & Experience Requirements

Bachelor’s degree in accounting, Finance, Audit, or a related field.

CPA (K) or ACCA certification required.

Minimum 5 years’ experience in internal controls, audit, compliance, or risk management.

Experience conducting investigations and working with external auditors.

Proven track record in team leadership, performance management, and capability building.

Technical Competencies

Internal Audit & Risk Management

SOP Development & Implementation

Investigations & Root Cause Analysis

Regulatory & Policy Compliance

Report Writing & Data Interpretation

Behavioral Competencies

Continuous Improvement (IMPROVE): Demonstrates a natural drive to grow and consistently seeks better ways of working and delivering results.

Teamwork: Collaborates across functions and contributes to shared successes and challenges.

Agility: Embraces change, adapts quickly, and solves problems proactively and with precision.

Leadership: Inspires, empowers, and supports others to achieve and sustain high performance.

Integrity: Acts with honesty, accountability, and discipline — even when not being observed.