Key Responsibilities
1. Depot Operations
● Manage daily depot activities to ensure smooth receipt, storage, and dispatch of products.
● Coordinate loading and offloading activities.
● Ensure all customer orders are dispatched accurately and on time.
● Monitor depot productivity and implement process improvements.
2. Inventory Management
● Maintain accurate stock records and reconcile physical inventory with system records.
● Conduct daily, weekly, and monthly stock counts.
● Investigate stock variances and implement corrective actions.
● Ensure FIFO/FEFO principles are followed where applicable.
3. Fleet Coordination
● Coordinate vehicle loading schedules with transport planners.
● Ensure trucks are dispatched on time.
● Monitor vehicle turnaround times.
● Report vehicle breakdowns or operational delays.
4. Safety, Health & Environment
● Enforce compliance with health and safety regulations.
● Conduct daily toolbox talks.
● Ensure proper housekeeping within the depot.
● Report and investigate accidents, incidents, and near misses.
● Ensure proper use of PPE by all staff and visitors.
5. Staff Supervision
● Supervise depot operators, loaders, and support staff.
● Prepare duty rosters.
● Monitor attendance and discipline.
● Conduct performance reviews and coach team members.
6. Customer Service
● Resolve customer delivery issues promptly.
● Coordinate urgent deliveries with Sales and Customer Service.
● Handle customer complaints relating to depot operations.
7. Documentation & Compliance
● Ensure accurate completion of:
○ Delivery Notes
○ Gate Passes
○ Stock Transfer Notes
○ Goods Received Notes (GRNs)
○ Vehicle Checklists
● Maintain proper filing of depot records.
● Support internal and external audits.
8. Cost Control
● Monitor depot operating expenses.
● Minimize product losses and damages.
● Improve loading efficiency.
Key Performance Indicators (KPIs)
● OTIF (On-Time In-Full) deliveries
● Inventory accuracy (%)
● Stock losses/damages
● Vehicle turnaround time.
● Fuel Management.
● Loading productivity
● Depot operating cost
● Safety incidents (Target: Zero Lost Time Incidents)
● Customer complaints
● Audit compliance score
● Team attendance and productivity
Qualifications
● Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, or a related
field.
● Professional certification (CILT, KISM, CPSP, or equivalent) is an added advantage.
Experience
● 3–5 years' experience in warehouse, depot, or distribution operations.
● Experience in FMCG or beverage distribution is preferred.
● Previous supervisory experience is required.
Skills & Competencies
● Inventory management
● Warehouse operations
● Fleet coordination
● Leadership and people management
● ERP/WMS proficiency (SAP, Microsoft Dynamics, or similar)
● Microsoft Excel and reporting
● Problem-solving and decision-making
● Communication and interpersonal skills
● Planning and organizational skills
● Customer service orientation